In this episode, Laura speaks to Lucy from the Hair Ott Whitely branch about the importance of customer consultations.

Lucy talks us through how she approaches different types of consultation, how to manage potentially tricky clients and shares her extensive knowledge of products.

Furthermore, we find out more about asking the right questions and maintaining a professional but friendly relationship with returning clients.

Products mentioned:

Trilliant spray

Nutri Enich shampoo, Wella

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Production support from Untold Creative