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In this episode of The Wilmac Wire, Emily Miller goes solo to tackle some of the most common misconceptions about customer interaction data management—starting with the myth that an S3 bucket is a substitute for a governance solution.

From explaining why storage alone isn’t enough to breaking down the emerging category of Digital Communications Governance & Archiving (DCGA), Emily highlights how Continuity Replay helps organizations move from legacy traps to future-ready infrastructure.

Hear how Wilmac Technologies:

• Debunks the idea that storing data in an S3 bucket meets compliance needs
• Explains why data without access, audit trails, or tagging is a liability, not an asset
• Introduces DCGA as a new must-have category in the CX and compliance tech stack
• Shows how Continuity Replay supports compliance, coaching, and AI readiness
• Helps organizations unlock siloed recordings, centralize archives, and future-proof governance

We also explore why storing data isn’t the same as managing it—and how true control starts with building the right data foundation.

Episode Breakdown:

0:42 – Quick podcast milestone + intro to solo format
 2:09 – Why Wilmac exists: making interaction data visible, usable, and secure
 6:45 – Debunking the “S3 bucket is enough” myth
 10:55 – Why organizations realize too late they need more than storage
 12:17 – Introducing DCGA: Digital Communications Governance & Archiving
 13:40 – Use cases across financial services, healthcare, and utilities
 14:33 – How Continuity Replay powers compliance and insight across systems
 16:17 – Final question: “Do you control your data—or does it control you?”

Connect with the speaker

 Emily Miller:  https://www.linkedin.com/in/emily-miller-666b66152/

🎧 Listen to more episodes: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/