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In this episode of The Wilmac Wire, Emily Miller sits down with VP of Engineering Bob Pease for a quarterly Behind the Build update on Wilmac’s Continuity Suite, focusing on how Continuity Replay is evolving to help customers manage interaction data smarter and prepare for AI.

Hear how the dev team:

• Rolled out new transcription features and real time translation in Continuity Replay
• Improved ingestion speed for historical data across CCaaS platforms like NICE, Five9, and Zoom
• Uses customer feedback to prioritize updates that solve real compliance challenges
• Is building AI scoring to help customers understand if their data is ready for downstream AI use

This episode pulls back the curtain on the innovations driving Continuity Replay and how Wilmac’s engineering team is collaborating across the company to stay ahead of customer needs and industry trends.

Tune in to hear how features take shape, what’s next for AI, and why building with purpose starts with listening.

Episode Breakdown

0:26 – What is “Behind the Build” and what’s new in this quarter’s dev update

4:44 – Transcription features, translation support, and SSO updates

9:22 – Ingesting legacy and cloud data faster than ever

13:07 – What’s coming next: transcription search and AI scoring

15:02 – Why the dev team is publishing more content (and how it helps the product)

18:19 – A look ahead to AWS Summit and Wilmac’s AI roadmap

22:00 – Making your data AI ready and building smarter features from the ground up

Connect with the speakers

🔗 Bob Pease: https://www.linkedin.com/in/bobpease/

🔗 Emily Miller: https://www.linkedin.com/in/emily-miller-666b66152/

🎙️ Listen to more episodes: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/