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In this episode of The Wilmac Wire, Emily Miller talks with Charlie Snedden, Sales Engineer, and Gary White, Sales Rep at Wilmac Technologies, about how Continuity Replay helped a global gas and utilities company solve tough PCI compliance challenges and manage sensitive call data securely.

Hear how Wilmac:

• Identified and extracted PCI-sensitive data while keeping it accessible for QA and legal needs.
• Created a secure environment to protect customer information and meet PCI compliance standards.
• Offered flexible data management solutions that saved the customer from expensive infrastructure changes.

This episode shows how Continuity Replay can solve unique challenges and how Wilmac delivers smart, cost-effective data management solutions.

Tune in now to learn how Charlie and Gary tackled data compliance issues and how Wilmac is innovating with Continuity Replay!

Episode Breakdown:

• 0:26 - Meet Charlie Sneddon and Gary White from Wilmac Technologies
• 2:57 - Customer challenge: PCI compliance in the gas and utilities industry
• 5:04 - Managing PCI-sensitive data with Continuity Replay
• 6:12 - Creating a secure environment for data management
• 7:47 - New use case for Continuity Replay beyond legacy data
• 9:22 - Solving infrastructure challenges cost-effectively
• 13:04 - Building trust and delivering flexible solutions
• 17:21 - Exploring call archiving and cost-efficient storage
• 23:20 - What’s next: Integration with a new analytics vendor

Connect with the speakers:

🔗 Charlie Snedden: https://www.linkedin.com/in/charliesnedden/

🔗 Garry White: https://www.linkedin.com/in/garrywhite1/

🔗 Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/

🎙️ Listen to more episodes: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/