In this episode of The Wilmac Wire, Emily Miller and Bob Pease—Wilmac Technologies’ VP of Engineering—dive into product innovation, roadmapping, and what’s ahead for Continuity Replay.

In the second installment of our Behind the Build quarterly update series, we explore how Wilmac’s development team is tackling data management challenges and building user-centric features that make a difference.

Hear how Wilmac Technologies:

• Adds new integrations like Amazon Connect and Zoom for more unified data access
• Streamlines audit and compliance workflows with Bulk Export and Interaction Views
• Enables "bring your own storage" flexibility to meet strict security policies
• Prepares for AI-powered search and insights with transcription and full-text search capabilities
• Enhances the UI for better day-to-day workflows and user experience

We also discuss Continuity Capture, a new solution that pairs seamlessly with Continuity Replay for end-to-end communication data management.

Tune in for a transparent look at the roadmap, product decisions driven by customer conversations, and the positive momentum shaping the future of Wilmac’s Continuity Suite.

Episode Breakdown:

0:32 – Kicking off the Behind the Build series with Bob Pease
 2:06 – Theme of the quarter: visibility, integrations, and user experience
 4:17 – Feature highlights: Amazon Connect, Zoom, Bulk Export, and Views
 10:44 – Transcription capabilities and advanced search
 13:16 – UI enhancements and interaction dashboards
 15:32 – Real-world impact and customer-driven development
 18:19 – Roadmap operations: internal demos, cross-team feedback, long-term planning
 24:08 – Sneak peek at Continuity Capture and the future of the Continuity Suite

Connect with the speakers:

Bob Pease: https://www.linkedin.com/in/bobpease/
Emily Miller: https://www.linkedin.com/in/emily-miller-666b66152/

🎧 Listen to more episodes: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/