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S2E1 - Five Steps to a Better Patient User Experience
A lot of nonprofits in the health space provide online resources for patients, but it can be tough to figure out how to make your website more user-friendly.
In this episode, Spencer outlines the overall strategy to create a better patient user experience. He examines the problem from the perspective of a new website visitor and the 5-step journey they might take from awareness to engagement with your organization.
Resources:
- Companion article: Creating a Better Patient User Experience for Nonprofit Websites [Part 1]
- Service: UX Research & Content Strategy
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By Spencer Brooks
5
1313 ratings
A lot of nonprofits in the health space provide online resources for patients, but it can be tough to figure out how to make your website more user-friendly.
In this episode, Spencer outlines the overall strategy to create a better patient user experience. He examines the problem from the perspective of a new website visitor and the 5-step journey they might take from awareness to engagement with your organization.
Resources:
- Companion article: Creating a Better Patient User Experience for Nonprofit Websites [Part 1]
- Service: UX Research & Content Strategy