In this episode, Lisa Zhu, a 4th year dentistry student and the ADSA representative from the University of Queensland, is joined by An Tran (BDS5) and Sian Denton (BDS4) to discuss an area of dentistry which we all struggle with in our early clinic days, patient management and communication. Tune in to find out what they have learned from their experience so far and how to optimise patient centred care in situations you may not expect, including tips on how to maximise your communication and your approach to anxious or unhappy patients.