Joe Pine, co-author of “The Experience Economy” and co-founder of Strategic Horizons, joins the show to discuss the importance of Learning and Development and the role in employee experiences. In our chat with Joe, he explains the definition of experience, what L&D gets wrong with employee experiences, how the pandemic has impacted the types of experiences we expect, and more.

MORE ABOUT JOE PINE

Bio: https://strategichorizons.com/pine-and-gilmore/joe-pine/

Book: The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money

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AUDIO CREDIT

"Seagulls Stop it Now" by Bad Lip Reading. Check them out at https://www.youtube.com/user/BadLipReading