In this episode we'll explore how treating employees like customers can enhance employee experience and engagement. We'll explore: <ul><li>the six stages of the client experience </li><li>treating employees like customers by actively listening to their needs and feedback to improve employee retention</li><li>how you're creating value for your employees and investing in your employee's experiences and their growth</li></ul>

In this episode we'll explore how treating employees like customers can enhance employee experience and engagement. We'll explore: the six stages of the client experience treating employees like customers by actively listening to their needs and feedback to improve employee retentionhow you're creating value for your employees and investing in your employee's experiences and their growth

In this episode we'll explore how treating employees like customers can enhance employee experience and engagement. We'll explore: <ul><li>the six stages of the client experience </li><li>treating employees like customers by actively listening to their needs and feedback to improve employee retention</li><li>how you're creating value for your employees and investing in your employee's experiences and their growth</li></ul>

S3 E7: Treating Employees as Customers to Improve Employee Experience and Engagement

For leaders navigating change, shaping culture, and leading with humanity.

Recipe for Transformation is the podcast for people-first leaders who are guiding their teams through uncertainty, culture shifts, and organizational change. Hosted by culture transformation strategist Chrysta Wilson, each season explores the practical and powerful ingredients required to build resilient teams, inclusive environments, and values-aligned leadership—especially when things get hard.

In a world where change is constant and culture is too often accidental, this podcast offers the tools, insights, and frameworks to lead intentionally and shape workplaces where people—and purpose—thrive.

What You Can Expect:
**Real talk on leading through disruption — change management, culture repair, and crisis response

**Stories from the field — insights from leaders building strong, inclusive, human-centered teams

**Leadership lessons — the wisdom behind equity-rooted strategy, emotional intelligence, and leading with care

**Tactical takeaways — tools you can use tomorrow to steady your team, navigate conflict, and lead culture change

**Moments of joy + grounding — because if we’re not building workplaces that nourish us, what are we doing?

Chrysta brings over 20 years of experience advising Fortune 500s, governments, and nonprofits through organizational transformation. She’s facilitated over 15,000 hours of change strategy, culture diagnostics, and leadership development rooted in values.

This show was born from a simple truth: Leading well—especially in times of upheaval—requires more than good intentions. It requires clarity, courage, and a clear recipe for transformation.

Whether you’re managing through burnout, culture breakdowns, restructuring, or just trying to lead your team with integrity in an unpredictable world, this podcast is for you.

Learn more:
www.wilson-and-associates.com

Let’s reimagine how we lead, together.

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For leaders navigating change, shaping culture, and leading with humanity. Recipe for Transformation is the podcast for people-first leaders who are guiding their teams through uncertainty, culture shifts, and organizational change. Hosted by culture transformation strategist Chrysta Wilson, each season explores the practical and powerful ingredients required to build resilient teams, inclusive environments, and values-aligned leadership—especially when things get hard. In a world where change is constant and culture is too often accidental, this podcast offers the tools, insights, and frameworks to lead intentionally and shape workplaces where people—and purpose—thrive. What You Can Expect: **Real talk on leading through disruption — change management, culture repair, and crisis response **Stories from the field — insights from leaders building strong, inclusive, human-centered teams **Leadership lessons — the wisdom behind equity-rooted strategy, emotional intelligence, and leading with care **Tactical takeaways — tools you can use tomorrow to steady your team, navigate conflict, and lead culture change **Moments of joy + grounding — because if we’re not building workplaces that nourish us, what are we doing? Chrysta brings over 20 years of experience advising Fortune 500s, governments, and nonprofits through organizational transformation. She’s facilitated over 15,000 hours of change strategy, culture diagnostics, and leadership development rooted in values. This show was born from a simple truth: Leading well—especially in times of upheaval—requires more than good intentions. It requires clarity, courage, and a clear recipe for transformation. Whether you’re managing through burnout, culture breakdowns, restructuring, or just trying to lead your team with integrity in an unpredictable world, this podcast is for you. Learn more: www.wilson-and-associates.com Let’s reimagine how we lead, together.

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S3 E7: Treating Employees as Customers to Improve Employee Experience and Engagement

S3 E7: Treating Employees as Customers to Improve Employee Experience and Engagement