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In this episode of Inside Dentistry Support, CEO Sarah Beth Herman delves into the crucial roles of the billing and AR team within the dental revenue cycle. Emphasizing the importance of clear and proactive communication, she outlines 'red flag' behaviors to avoid, such as not updating tasks and leaving claims unresolved, which create financial uncertainty and break trust with dental offices. Conversely, she highlights 'green flag' behaviors that reflect the company's values of ownership, thoroughness, and clear communication, transforming the billing process into a partnership. Through detailed examples, Sarah provides actionable insights on how team members can cultivate trust and efficiency in their tasks, ensuring smooth operations and strong client relationships.