Inside Dentistry Support®

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This episode of Inside Dentistry Support, hosted by Sarah Beth, CEO of Dentistry Support, explores the theme of unwavering commitment inspired by the story of Hernan Cortez burning his ships to conquer the Aztec Empire. Sarah Beth emphasizes the importance of an 'all-in' culture at Dentistry Support, where team members own their roles, take responsibility, and build trust through commitment. She provides practical steps to eliminate backup plans that hinder full engagement and encourages creating a culture that prioritizes emotional investment, presence, and mutual support.

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Sarah Beth, CEO at Dentistry Support, addresses the efforts of the eligibility team in episode seven of Inside Dentistry Support for Eligibility. She emphasizes the importance of thorough and accurate insurance verifications, drawing an analogy from Hernan Cortez's commitment by 'burning the ships.' She urges team members to fully commit to their work, avoid cutting corners, and ensure complete documentation. The goal is to foster trust, reduce stress for dental offices, and ensure patients receive the care they need. Sarah encourages the team to identify and eliminate any remaining hesitation in their work to achieve excellence and reliability.

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In this episode of Inside Dentistry Support, host Sarah Beth Herman addresses the critical issue of leadership ownership at the organization. She highlights recent shortcomings in leadership, including missed metrics, lack of accountability, and unclear schedules. Sarah Beth underscores that effective leadership at Dentistry Support isn't about control but about setting a positive tone through clarity, consistency, and communication. She emphasizes the importance of modeling desired behaviors, explaining that team members subconsciously mimic their leader's actions. Sarah Beth advises leaders to regularly self-check, stay informed on team activities, and maintain high standards to build a trustworthy and high-performing team. Ultimately, she calls for leaders to inspire their teams, model accountability, and consistently earn the trust of clients every day.

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In this episode of Inside Dentistry Support, CEO Sarah Beth Herman addresses critical feedback regarding communication issues, such as undocumented appointments and scheduling mishaps, impacting the dental practice. She emphasizes the significance of clear communication on the phones, explaining that vague notes and unclear messages can lead to mistrust and confusion for both clients and the office. Sarah highlights the importance of tone of voice, accurate documentation, and consistent language to build trust and ensure clarity. By treating every call and note as a vital part of the company’s brand, the phones team can provide certainty and reliability to clients and dentists alike.

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In this episode of Inside Dentistry Support, host Sarah Beth Herman discusses the significant impact of clarity in the billing and accounts receivable (AR) team’s workflow. The episode addresses recent issues where tasks were incomplete, postings were confusing, and metrics were not met due to a lack of clarity. Herman emphasizes the importance of detailed documentation and clear communication to maintain trust with clients, prevent errors, and ensure smooth operations. She explains how proper documentation can make billing a relief rather than a headache for dental practices and underscores the company's commitment to precision. Listeners are encouraged to be thorough in their notes and recaps to ensure seamless task handover and elevate the company's reputation.

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In this episode of Inside Dentistry Support, host and CEO Sarah Beth Herman underscores the significant impact of maintaining a three-day lead on dental insurance verifications. She addresses recent misses in meeting this vital standard and highlights how such lapses can lead to stress and chaos within dental practices. Sarah emphasizes understanding the rationale behind the three-day rule, the brain’s natural inclination towards urgent tasks, and the critical daily action of verifying appointments three days in advance. This proactive approach not only prevents errors and maintains office calm but is also essential for personal growth and career advancement. Sarah concludes by tying consistent, high-quality work to trust and leadership within the dental support industry.

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In this episode of Inside Dentistry Support, CEO Sarah Beth Herman emphasizes the importance of a strong, clear, and accountable team culture. She differentiates between 'red flag' and 'green flag' behaviors, explaining how the latter ensures tasks are handled with clarity, follow-through, and proactive communication. By addressing cultural standards like mutual respect, trust, and ownership of tasks, Herman highlights how Dentistry Support fosters a professional, reliable, and cohesive work environment that both team members and clients can depend on.

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In this episode of Inside Dentistry Support, CEO Sarah Beth Herman discusses the crucial role of the eligibility department in ensuring the smooth operation of dental offices. She emphasizes the importance of performing eligibility tasks accurately and efficiently, highlighting the difference between 'red flag' and 'green flag' behaviors. Red flags, such as poor communication and incomplete verifications, cause stress and rework, whereas green flags, like detailed breakdowns and proactive follow-ups, set the standard for professionalism and reliability. Herman urges the team to adopt green flag behaviors to enhance overall team performance and client satisfaction.

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In this episode of Inside Dentistry Support, host and CEO Sarah Beth Herman emphasizes the crucial role of the phones team in dental offices. She outlines the impact of phone interactions on patient trust and office efficiency. By comparing red flags—such as answering calls without adequate information and sounding irritated—with green flags like leaving detailed notes and speaking clearly, Herman illustrates best practices for the team's behavior. She stresses that the phones team holds the power to transform frustration into trust and underscores the importance of clarity and professionalism in every interaction.

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In this episode of Inside Dentistry Support, CEO Sarah Beth Herman delves into the crucial roles of the billing and AR team within the dental revenue cycle. Emphasizing the importance of clear and proactive communication, she outlines 'red flag' behaviors to avoid, such as not updating tasks and leaving claims unresolved, which create financial uncertainty and break trust with dental offices. Conversely, she highlights 'green flag' behaviors that reflect the company's values of ownership, thoroughness, and clear communication, transforming the billing process into a partnership. Through detailed examples, Sarah provides actionable insights on how team members can cultivate trust and efficiency in their tasks, ensuring smooth operations and strong client relationships.