In this podcast episode, the hosts discuss various aspects of digital transformation, particularly in the context of Estonia's experience. They explore digitalisation's efficiency and cost-saving potential, the challenges of measuring its impact, and the importance of focusing on quantitative and qualitative assessments. Helping to navigate this broad topic is Kristjan Vassil, a professor of Technology Studies at the University of Tartu. He holds a doctoral degree in political science from the European University Institute in Florence. For the past six years, he served as a vice-rector for research at the University of Tartu. His research focuses on Internet voting and predictive public services that are based on narrow AI and machine learning models.