As part of a documentary on the Rise of the Blended Workforce, Kris Oldland, Editor-in-Chief, Field Service News, interviewed Doug Lacy, CEO, Pivital, about how his organisation have embraced using a mix of internal and third-party labour.

Whilst much of the interview made it into the documentary, there was still a lot of insight that we were unable to bring into the final film.

However, to leave no insight and knowledge on the cutting room floor, Doug kindly agreed to let us publish the interview in full here on the Field Service Podcast. Enjoy!