In this insightful episode, join hosts Chris and Drew along with their special guest, Russell, for a deep dive into hospitality trends, customer service innovation, and the burgeoning non-alcoholic beverage market in the bar and restaurant industry. They discuss the vital role of technology in hospitality, from enhancing guest experiences to leveraging social media for business growth. The episode sheds light on the importance of personalization in customer service and shares compelling stories from the hospitality sector. Additionally, the hosts offer their "Dope Follows", including a must-watch RoboCop documentary and a standout Instagram content creator, providing listeners with unique entertainment and social media engagement tips. Tune in to explore how modern trends and technology are reshaping the hospitality and alcohol industry, offering insights into customer satisfaction, digital marketing strategies, and the future of dining and drinking experiences.