In this podcast, Michael Stiefel spoke with Justin Sheehy about how to safely put software into production without creating production incidents. Among the topics discussed were the futility of root cause analysis, and the importance of having a shared language for discussing incidents. This discussion included the need for software to be malleable as well as observable, and noted the fact that there are no pure technology decisions, every one of them is a business decision. They also discussed how the growth and use of artificial intelligence poses a major problem for the ability of engineers to understand and fix production incidents.

Read a transcript of this interview: http://bit.ly/4o7iJsW

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