Communication errors in medmal cases are expensive and becoming more frequent among patients and providers. A new data report from Candello in the Harvard medical community looks at the increasing role played by communication failures, and how more complicated care in the outpatient setting means more complicated communication between providers and patients.

If a clinician is sued for medical malpractice and the case never goes to trial, they dodged a bullet right? A physician defendant shares what it was like to be sued, and going through all the ups and downs of defending himself against charges of negligence before the unexpected happened. His patient dropped the case just before trial.

For primary care clinicians, a top risk area is related to allegations of delayed diagnosis of cancer. Data in the Harvard system show that the top three cancers in primary care litigation are prostate, lung, and breast cancer. Harvard’s Marc Garnick, MD is a national expert on prostate cancer and liability sharing how to communicate with patients about risks and benefits of testing and interventions to minimize allegations of negligence.

A discussion with two legal experts in the Harvard system about why depositions are critical in a medical malpractice lawsuit. Attorneys Lisa Wichter and Alex Terry use their courtroom experience to explain how affect, demeanor, and preparation can change case outcomes.

In a review of Candello’s database of claims from malpractice insurers across the country, documentation failures emerged in one out of every five medical professional liability cases. They are also much more likely to close with a payment with higher than average dollar amounts.

Investing in patient safety programs not only helps patients, but also prevents large payouts for hospitals. And we can measure it.

Researchers looking for malpractice risks with virtual visits were surprised to learn that teleradiology was leading the way in professional liability claims over the past 12 years. Virtual office visits didn’t show up in the malpractice claims data, but costs and severity associated with teleradiology claims were well above radiology claims with no telehealth component.

In light of a 2012 disclosure mandate, clinicians are advised to resist the urge to reach a conclusion or speculate when telling patients about care that went wrong.

Some top-line conclusions are that outpatient harm was relatively common and often serious, with a call to action for intervention in outpatient errors. Drs. David Levine and David Bates of Brigham and Women’s Hospital and Harvard Medical School are joined by their co-author and CRICO Chief Medical Officer, Dr. Luke Sato, who leads our discussion.

Several Harvard-affiliated medical institutions are piloting a program to provide personalized feedback to physicians about the effect of their behavior and interactions on others. More than 675 individuals have gone through the Rapid Pulse 360 evaluations as of Spring 2024. Can it have an impact on employment practices claims or provider-to-provider communication factors? And can follow-up one-to-one coaching help?