I sat down with Fernando Lucio, Safety Director and Fleet Commander of Rooter Hero Plumbing back during Customer Service Week. (Full disclosure: I work for Rooter Hero Plumbing)
We talk about the importance of safety, especially with driving company vans (aka: giant moving billboards) and how that affects the brand and the customer experience. Enjoy!
 
https://linktr.ee/caffcx

I sat down with Fernando Lucio, Safety Director and Fleet Commander of Rooter Hero Plumbing back during Customer Service Week. (Full disclosure: I work for Rooter Hero Plumbing) We talk about the importance of safety, especially with driving company vans (aka: giant moving billboards) and how that affects the brand and the customer experience. Enjoy! https://linktr.ee/caffcx

Safety, the Brand, and the CX with Fernando Lucio

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

Share Safety, the Brand, and the CX with Fernando Lucio

Sign up to save your podcasts

Safety, the Brand, and the CX with Fernando Lucio

Safety, the Brand, and the CX with Fernando Lucio

More shows like CX RIOT RADIO

Mastering ServiceTitan