Exceptional customer service starts with a smile. The customer is expecting a customer experience they can talk about. Four categories of goods and how one provides service that sells.

Why active listening is the single most important aspect of communication. How one can learn faster by active listening. Different ways of listening.

Things that add to the success of others and how to enjoy. How having great wealth does not equate to success.

How people pursue perfection and not excellence. The differences between excellence and perfection.

Understanding trust and the ways of building a relationship and how trust is damaged.

How to say no that empowers you. Those that say yes to extra work pay the price in hardships.

The reasons why integrity and being your best self  is so important. How to develop your integrity that creates a better you.

How things are changing you are unaware of and how you can use it to move forward.

The benefits of gratitude and how it affects your sales, physical health, and relationships.

Customer service and why it is so bad and what you can do to give your customer a customer experience they won't forget.