Sales Eureka

The philosophy of 'The customer is always right’ was advocated around the turn of the 20th century by Marshall Field and his protégé Harry Gordon Selfridge. But, was it supposed to be taken literally?

It is said that necessity is the mother of invention. Problems always appear insurmountable, like the giant Goliath standing in front of us. But, if we choose to find the purpose in them, then we might discover the opportunity to reinvent ourselves.

Bringing in new business from an existing set of accounts is good. But, the real entrepreneurial excitement comes from exploring an entirely new market. There is a mysterious joy in cold calling that makes that discovery very fulfilling.

We learn science and engineering from a perspective of securing a job, not to witness the magnificence of the experience itself. This episode exemplifies one such lesson of high school chemistry that comes from a freak accident.