In the first of a series all focused on improving sale at your flower shop, Kelsey starts at the foundation of everything. Mindset. 
That and your initial customer interaction will start a "sale" off on the right foot. Kelsey shares her own greeting process and three mindset checks to run through: 

1. I am mentally ready to serve this customer my best
2. I am physically ready to serve this customer my best. 
3. I have gathered information about this customer to serve them best.