To outsource or not to outsource? This is the question for many businesses, especially when you’re growing and internationalizing. For Henning Heesen, co-founder of Salesupply, the answer is a clear yes to outsourcing your customer service. He talks to Erik Pfannmöller about how outsourced call centers deliver a great service experience by creating a personal and emotional connection with the customer – no matter the language. Thinking about outsourcing, the first argument for it is always saving costs, but in Hennings opinion it should be all about providing better quality.

You’ll learn:

• …how Salesupply became a eCommerce fulfilment and call center success story

• …why having local people with local knowledge is essential for local success

• …how to overcome the challenge of internationalization in eCommerce

• …why a product complaint is a chance to win a customer over for a lifetime

👉 „The Art of Customer Service“ ist ein Podcast von digital kompakt: Du wirst verbunden... Hallo, wie können wir dir weiterhelfen? Für erstklassigen Kundenservice klicke bitte den Play-Button von „The Art of Customer Service”. Folge dann den Anweisungen von Erik Pfannmöller und seinen Gästen. Sie weisen dich ein in Praxis, Tools und Techniken rund um das Thema Kundenservice. Für weitere Fragen wende dich bitte an unsere zahlreichen Shows im digital kompakt Universum.

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||||| PEOPLE |||||

🗣 Moderation: Erik Pfannmöller, KI-Experte und Gründer des Chatbot-Unternehmens Solvemate – https://www.linkedin.com/in/erikpfannmoeller/

👤 Henning Heesen, Co-Founder Salesupply - https://www.linkedin.com/in/henningheesen/

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||||| SPONSORS |||||

🔥 MessengerPeople Playbook – Conversational Commerce Playbook: www.digitalkompakt.de/messenger

🔥 myToys Group Partnerprogramm – Online platform for family shopping: www.digitalkompakt.de/mytoys

🔥 Overview of all sponsors: www.digitalkompakt.de/sponsoren/

🎧 Our exclusive audio partner Bang & Olufsen❤️. Find out more about our audio specialist here: www.digitalkompakt.de/audiopartner

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||||| CHAPTERS |||||

from 00:00 | Introduction to the topic

from 05:14 | How does Salesupply fit into the outsourcing market?

from 09:33 | From ouch to wow

from 16:45 | What makes the combination of customer service and logistics unique?

from 20:12 | Outsourcing vs. In-house

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💛 More great things from us: https://linktr.ee/dkompakt