Katherine Martin-Fisher speaks with Sam Drauschak about his expertise in process improvement and the relevance of process science in the digital age. They explore career transitions, the importance of process tools, and the need for flexible systems and documentation strategies. Sam shares insights on scaling businesses through process mapping and automation, common mistakes, and key lessons learned. They also discuss the role of mentorship, effective client communication, and how Sam engages with clients through his company, Truval. The episode concludes with contact information and resources for Truval and process work.

(0:00) Introduction of Sam Droschak and his expertise in process improvement

(2:19) The relevance of process science in the digital age and initial steps for clients

(4:41) Career transitions and the importance of process tools for business growth

(7:57) The need for flexible process systems and documentation strategies

(10:45) Scaling businesses through process mapping and automation

(12:27) Common mistakes and key lessons in process improvement

(13:53) Mentorship's role and learning from customer interactions

(15:12) Communicating the value of process improvement to clients

(17:08) Client engagement with Sam and the services offered by Truval

(19:25) Contact information and resources for Truval and process work