Kat joins the pod and we chat about the importance of having open conversations. There's a chance we go on a tangent or two, but hey, it's fun!

Movies we love and leadership lessons we need. We dive into some of the messages from the 2006 Blockbuster, The Devil Wears Prada

Sam and Emily Dunn sit down to talk about what steps you can take to make your store run at its best, even when you are not there. 

Jeremy joins the podcast for another great topic. Jeremy tells us the two things you are in control of. We talk about avoiding being in the Fraternity of the miserable. 

Art not only talks about the importance of open and honest communication, he also demonstrates it! After mispronouncing Art's last name, which he kindly corrected, we get into some amazing stories of our newest Chairman's Circle inductees, Art Hurteau and Marty Prather.

Movies we love and leadership lessons we need. We dive into some of the messages from the 2011 movie Moneyball. What leadership lessons can we learn from Billy Beane?

Adam Lambert joins the podcast and talks about the missing ingredient in our secret sauce. Why soft skills, human interaction and knowing your people along with your customers can be the BIG differentiator!

World's Fastest Pizza Maker competitor Jimmy Ruedlinger joins the pod and makes a bold prediction. We also talk about things to think about if you'd like to be a future contestant!

Christian comes back on and we talk more about hospitality and how that leads to better OSAT, better tips, and more fun!

With more and more orders coming in via the internet or phone centers, how do you get your new team members answering the phones AND giving world class service?