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Sam and Mark are back to talk about aligning your team to create the best customer experience.
Sam and Eric continue their conversation on training and share their insights on some best practices to get the most out of general manager training.
Eric and Sam jump into hiring and selecting GMITs. Eric tells us all about a shift follow and how it helps both us and them determine if it's going to be a good fit!
The Silver Bullet! Yes there is one and Jeremy and Sam tell you all about it!
Productivity, Professionalism, and Profitability, we hit them all and give you some nuggets to lead from the front!
Laws, we don't need no stinkin' laws… YES WE DO! Especially the Law of first mention!
Eric and Sam reference Calvin and Hobbes! Really though, this episode jumps into Mission, Vision, and Values.
Personal Finance again! More good stuff to help you get to financial freedom
Christian and Sam dive into New York Times Bestselling book, "Unreasonable Hospitality". Author Will Guidara writes about his journey as a restaurant in New York City. Great Food is the cost of admission to compete, unreasonable hospitality separates restaurant Eleven Madison Park from every other in the entire world!
From the publisher's feed