Welcome to a special episode of HME News in 10, sponsored by Brightree. 

Operational metrics like touch rates, completion rates and staff efficiency remain important in resupply, but are they the right measures of success? 

In this episode, Sanam Mehta, director of product management for SNAP Resupply at Brightree, discusses why providers should focus less on activity and more on outcomes—specifically, helping patients stay on therapy.

From creating seamless patient experiences to using AI to identify when intervention is needed, Mehta shares her vision for a resupply model centered on therapy management rather than transaction management. 

"Ultimately, resupply isn't about replenishing supplies," she says. "It's about protecting therapy." 

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