Sandeep Bhalla is the Hotel Manager of the Berkeley Hotel in London. He is responsible for the day to day operation of the five star deluxe hotel and must ensure that everything runs as smoothly as possible behind the scenes of such a seamless production. Sandeep explains how he provides an experience that will make priceless memories for his guests, why The Berkeley lives up to its prestige and worldwide reputation, and why he is so passionate about hospitality.

Music by Dyalla Swain http://soundcloud.com/dyallas