In this episode of SAP Change Makers, host Oliver Huschke is joined by Vivian Luechau-de la Roche, Senior VP and Global Head of SAP Mission Control Center & Mission Critical Support. Together, they dive into the vital role of SAP’s Mission Control Center, how it ensures smooth business operations during critical moments, and how AI-driven innovations like PARIM help prevent issues before they escalate. Learn how Mission Critical Support keeps businesses operational when it matters most.

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The post Inside SAP’s Mission Control: Protecting Businesses When It Counts first appeared on SAP Change Makers.

In this episode Joern Keller, Executive Vice President and Chief Product Officer, SAP Business Network, shares with us some of the recent innovations to the world’s largest business-to-business digital platform – and how greater transparency, resiliency and sustainability are helping the world to run better and improve people’s lives. In addition, Keller highlights the services and support available to SAP Business Network customers. You won’t want to miss this episode!

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The post SAP Business Network: Effecting Change through Transparency, Resiliency and Sustainability first appeared on SAP Change Makers.

In this episode Becky Doyle, Head of Technical Support – SuccessFactors HCM, shares with us some of the recent AI-powered product innovations that are transforming the customer experience when using our SuccessFactors HCM solutions to one of faster access into decision-critical insights. In addition, Built-in Support allows the SuccessFactors HCM solution itself to become an extension of Real-Time Support. Join us as we preview an exciting time for our HCM customers and how we support them. You don’t want to miss this episode!

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The post Transforming Customer Experience with AI first appeared on SAP Change Makers.

In this episode Rohan Patel, Head of Product Support – Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature quality when it comes to buying products. We will hear about the role AI plays in customer support and delve deeper into customer support for SAP Ariba, SAP Business Network, and SAP Fieldglass. Join us as we look into the future of support and how we are moving towards a predictable and self-healing IT. You don’t want to miss this episode!

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The post Transforming with our Customers first appeared on SAP Change Makers.

With 50 years’ experience and best practices in industries, SAP helps customers navigate emerging trends and turn the unexpected into opportunities. Listen as Sven Denecken, SVP and Chief Marketing and Solutions Officer for SAP Industries & CX, explains how macro-economic factors and disruptors are reshaping every industry and why customers will need SAP’s deep industry expertise more than ever.

To learn more about SAP Industries, visit www.sap.com/industries.

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The post How industries will drive tomorrow’s success first appeared on SAP Change Makers.

In this episode Stefanie Kuebler, VP and Head of Business and Data Transformation Solutions, talks about the top 5 business transformation challenges and how to overcome them – she especially will focus on the data transformation and how to speed-up migration and transformation projects, reduce planning and execution complexity, improve quality and how to lower the cost of implementation with the help of a tool and the knowledge of SAP already included within each cloud subscription. 

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The post The Top 5 Business Transformation Challenges and How to Overcome Them first appeared on SAP Change Makers.

In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and improve the customer support experience – to make it easy and intuitive for customers to get their problem resolved and make every interaction a positive one.

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The post Turn Problem Resolution Into a Positive Experience first appeared on SAP Change Makers.

In this episode Vivian Luechau-de la Roche, Senior Vice President and Global Head of the SAP Mission Control Center and Mission Critical Support talks about importance of mission critical support and especially she will shed some light into what the SAP Mission Control Center is all about.

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The post SAP Mission Control Center: The Best kept Secret in the Industry first appeared on SAP Change Makers.

Companies are making the radical change to cloud systems. How is this shift changing the industry and the way support is delivered? Find out on the latest Changemakers podcast episode where Mohammed Ajouz, Head of Product Support at SAP shares more.

Find out on the latest Changemakers podcast episode where Mohammed Ajouz, Head of Product Support at SAP shares more.

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The post How moving to cloud systems is changing the industry first appeared on SAP Change Makers.