November 07, 2023

Save the tears in business - here's how

12 minutes

If you’re a long-time listener, something you would have heard me say over and over again is that prevention is better than cure. And I say this for good reason. Having supported business owners for over 20 years now, I’ve seen time and time again when business owners find themselves in difficult situations that they can’t get out of. It takes a toll not only on their businesses but on their mental and emotional states as well. But the tears can be avoided and today I’m sharing how.

In this episode, I’m taking you through some real-life examples of clients who have come to me recently with very similar problems. Each of these women had clients with misaligned expectations and unfortunately, they didn’t have properly tailored legal documents in place. Some had patched together agreements, others copied templates, but none of these documents effectively protected their interests. Without properly tailored legal documents in their businesses, they were left with a significant aftermath.

Let’s be real, if you’re in business, you’re going to face challenges. No matter how positive you are and how much work you do to set yourself up for success, you will inevitably have clients who are disgruntled, customers who want a refund or not want to pay their invoice at all. But misunderstandings with clients don't just have financial consequences; they have a profound ripple effect.

I share how the situations my clients found themselves in impacted their client retention, business growth, relationships and not to mention the sleepless nights, overwhelming stress, and the sinking feeling that comes with it all.

Now, I can offer guidance and support, but I can't control the timing of resolving these disputes. What I can control is ensuring that you understand the importance of prevention. It's about having the right legal documents and robust processes and systems in place to minimise the chances of disputes and provide a clear roadmap for addressing unexpected situations.

It's not just about having legal documents; it's about having the right ones that align with your business and knowing how to use them effectively. With the proper legal foundations, you can confidently navigate challenges and avoid unnecessary tears, allowing you to focus on what you do best – growing your business.