Digital transformation is sweeping the world, but many businesses forget the impact on their most important resource: their employees. The often-unspoken objective is that machines take over simple tasks, making some workers redundant and creating uncertainty for those left behind. In this episode, host Steve Mudd speaks with Mike McFadden, leader of Experience Design at Ogilvy on the importance of empathy, the future of learning and development, and the coverup of old tattoos.