A lot of the time, QA is a boring binary mess that doesn't show the whole picture. 
AI QA Scoring that only goes off of transcripts is even worse. 
A call may check off all the boxes, but does that make it a good call?
No.

Buy my stuff.

Merch: https://cx-riot-radio.printify.me/products

LinkTree: https://linktr.ee/caffcx

A lot of the time, QA is a boring binary mess that doesn't show the whole picture. AI QA Scoring that only goes off of transcripts is even worse. A call may check off all the boxes, but does that make it a good call? No. Buy my stuff. Merch: https://cx-riot-radio.printify.me/products LinkTree: https://linktr.ee/caffcx

Saving QA From It's Own Hubris

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot.

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Saving QA From It's Own Hubris

Saving QA From It's Own Hubris