This week, we explore using words with purpose to connect your ideas and your reader – sometimes in an unconventional way – to brighten up your content, help people remember what you write, and inspire them to want to learn more.

Most of us are communicating with our colleagues remotely, rather than face-to-face, and it's surprisingly evident how important it is to really listen. It requires patience, awareness, and intention. 

This week, we explore 6 ways to be a better listener.

Your reader may not share your perspective, your priorities, and your deadlines, or remember details the same way you do.

This week, we explore how people learn and retain information in different ways.

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When we write, we use certain words to describe our ideas to others. But your readers give your words meaning, which may not be the one you intended.

This week, we explore using words with intention to communicate clearly.

We send people messages we believe are private. But email is more like a postcard than a letter tucked safely in an envelope. This week, we explore how email is not as private as we might think.

One way to transform your email from boring to brilliant is to look at your topic from a different perspective. This week we explore ways to help you make your email more meaningful for your readers.

Spell Check does seem magical, but it has its flaws. This week, we look at ways to compensate for Spell Check’s limitations, and help ensure what you wrote is actually what you meant to write.

Although you’re smart, creative, logical, analytical, and practical, your emotions influence your decisions, and the way you communicate. Building your emotional intelligence skills will help you be a better communicator.

When you ask your reader to give you five minutes of their time to read your email, that reader’s expectation is you will provide something of equal or greater value in return. This week, I offer ideas about how to help your readers get value from the emails you write.

Sending email attachments can clutter your reader's inbox. But if you can’t resist the urge to tie up your emails with attachments, here are a few suggestions for you to make your attachments much more appealing.