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Scale: How Yelp drove down churn by building a customer success org (S02:E01)
Kayti Sullivan (Yelp) chats to Kaitlin Pettersen (Intercom) about why at a certain point of growth, companies need to create a customer success organization to grow customer relationships and revenue.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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By Intercom
4.6
7272 ratings
Kayti Sullivan (Yelp) chats to Kaitlin Pettersen (Intercom) about why at a certain point of growth, companies need to create a customer success organization to grow customer relationships and revenue.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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