The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Scaling AI Across Support and Sales: Fin Now Sells Itself


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Intercom’s Fin has already transformed customer service with 81% automation. Now, it’s moving into sales. Senior Director of AI Support Ruth O’Brien and Senior AI Conversation Designer Fred Walton unpack how Fin Sales Agent qualifies leads, grows pipeline, drives revenue, and creates a seamless, unified customer journey - without exposing internal silos.


Watch this episode on YouTube: https://youtu.be/rThtx2VcLtQ?si=ePC1XdncDM2FpFbW


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https://www.linkedin.com/in/ruthieob/

https://www.linkedin.com/in/fred-w-06a41814a/


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Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/


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LinkedIn: https://www.linkedin.com/company/intercom/

X: https://x.com/intercom


https://www.fin.ai

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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The Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomBy Intercom

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