In this episode, Evan Steele, CEO of rater8, joins Jakub Grajcar to break down the do’s and don’ts of managing your practice’s online reputation. From why you should stop relying on QR codes to how AI overviews are rewriting the rules of patient search, Evan explains what practice managers must know to stay ahead.

We cover:

🔍 Why fixing Google is the #1 priority for any practice
📊 How automation balances reviews across 100+ listings
⏱ The best time to request patient reviews (backed by data)
🚨 How to handle negative reviews while staying HIPAA compliant
🤖 Why AI overviews are changing reputation management forever
📉 How to slash one-star reviews from 20% down to 1%

Resources mentioned:

👤 Guest: Evan Steele
LinkedIn: https://www.linkedin.com/in/evansteele/
rater8: https://rater8.com
Contact Evan/rater8 at: [email protected]

Rippling (HR/Payroll/Applicant management platform): https://www.rippling.com
Review / doctor listing sites: Healthgrades, Vitals, WebMD

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Veteran podcaster and Founder / Chief Editor of Healthcare IT Today, John Lynn, joins Jakub Grajcar to tackle one of the biggest questions in medicine today: what should AI be doing in healthcare?

From replacing phone call hold music to diagnosing patients, John shares a visionary—and sometimes a pinch controversial—take on what’s ahead for medical practices.

We unpack:

🤖 How AI scribes are already transforming burnout and billing
📈 Why practice managers need to embrace AI agents, not fear them
⚠️ The real reason US prior authorizations are a bureaucratic nightmare
🧠 What separates strategic leaders from those who might fall behind
🔧 A dead-simple starting point for AI adoption in your practice

Resources mentioned:

👤 Guest: John Lynn
LinkedIn: https://www.linkedin.com/in/johndlynn/
Healthcare IT Today: https://www.healthcareittoday.com/
Swaay.Health community: https://swaay.health/

📈 Rater8 – patient review platform: http://rater8.com/

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
https://talkie.ai/newsletter-educational-vault/?utm_campaign=spm-podcast-ep-8 

In this episode, independent Epic consultant and career coach Nacole Hodge joins Jakub Grajcar to unpack the twin challenges of silent burnout and clunky tech.

From her workshop ‘Reclaim the You Behind the Badge’ to practical Epic automations, Nacole shows practice managers how to put people first and improve their ops.

We cover:

💡 A simple monthly ritual that reconnects staff and patients
💡 Why every clinician needs to rediscover their origin story
🤖 How Epic’s automation features slash denial rates
🚧 The hidden cost of 'copycat culture' in hospitals
❤️ A 3‑step exercise to end each shift with purpose

Resources Mentioned

👤 Guest: Nacole Hodge
LinkedIn: https://www.linkedin.com/in/nacolehodge/

Reclaim the You Behind the Badge / Live Your Why: https://docs.google.com/document/d/1PvUDygSMqJiogMxWkhQm8a2Jf2AuzDQdBdy-fJxgBUI/edit?tab=t.0

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
https://talkie.ai/newsletter-educational-vault/?utm_campaign=spm-podcast-ep-7

How can practice managers balance business growth with patient care? In this episode, Jennifer Lagemann, founder of NextJenn Copy, reveals how to grow smarter, not harder, while maintaining an empathetic approach to healthcare.

We dig into:

👂 Why listening to your patients (and their families) is the key to success
⚠️ The obstacles healthcare providers face in being proactive rather than reactive
🎨 The importance of branding beyond logos—how your team’s experience shapes patient perception
🔑 Tips for making branding decisions align with your practice’s values and vision

Plus, Jennifer shares her experience as a family caregiver and how it led her to become a fractional CMO in healthcare. If you're looking to elevate your practice’s impact and brand, you won’t want to miss this one!

Resources mentioned:

👤 Guest: Jennifer Lagemann
LinkedIn: https://www.linkedin.com/in/jennifer-lagemann/
Web: https://nextjenncopy.com/

📚 Books
Building a Story Brand by Donald Miller
The Alter Ego Effect by Todd Herman

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
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Max Salamonowicz, Head of AI at MIGAM, joins the show with a powerful sense of purpose: to bring real-time, AI-powered sign language interpretation to the Deaf community. He walks us through the misconceptions that plague Deaf accessibility, the technical hurdles of building an ASL model that works in 3D, and why AI developers in healthcare carry a responsibility far bigger than just product success.

We explore:

🔍 Why captions aren’t enough—and how deaf users are being left behind
🧠 The challenge of building a 3D AI language model for ASL
💬 What Netflix, Zoom, and patient portals are missing today
🤝 How to actually built trust in a startup team—through overcoming hardship
⚡ Why practice managers need to overcome ‘automation anxiety’

Resources mentioned:
👤 Guest: Max Salamonowicz
LinkedIn: https://www.linkedin.com/in/max-salamonowicz/
MIGAM: https://migam.ai

📖 Papers Referenced
“Attention Is All You Need” – Google

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In this episode of Scaling Practice Management, host Jakub Grajcar sits down with Fareed Taghvaee, Senior Director of Partnerships at Elation Health, one of the leading EHR platforms for independent primary care providers. They talk about the challenges practice managers face around medical billing — and yes, they power through a literal earthquake mid-conversation.

From startup clinics struggling with credentialing to established practices buried in denials and rejections, Fareed shares practical advice and real empathy for healthcare professionals wearing multiple hats.

We covered:

🏥 How to build a KPI-driven practice from Day 1
🏥 Why days in AR and denial rates are your secret weapons
🏥 How no-response claims quietly kill your cash flow
🏥 AI’s role in reclaiming revenue
🏥 Diversifying your practice's revenue streams

Resources mentioned:

👤 Guest: Fareed Taghvaee
LinkedIn: https://www.linkedin.com/in/fareedtaghvaee/

🏢 Companies & Tools
Elation Health: https://www.elationhealth.com/
Out of Pocket: https://outofpocket.health/
Health Tech Nerds: https://healthtechnerds.com/
Brendan Keeler's Health API Guy Substack: https://healthapiguy.substack.com/

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
https://talkie.ai/newsletter-educational-vault/?utm_campaign=spm-podcast-ep-4 

What do a 15-passenger ski van, unintentional healthcare careers, and patient acquisition have in common? They all come up in this chat with Calvin Gooley, CEO of Cicada. We dive into how practices can improve patient access, reduce wait times, and actually get reviews from happy patients.

We cover:
🏥 Why patient acquisition is broken (and how clinics can fix it)
 📹 Using video testimonials for both retention and growth
 🌍 Why most practices underuse Local SEO—and how to fix that fast
 🧠 Healthcare innovation: from wearables to smarter intake workflows
 📊 When should a clinic start using CRM tools (spoiler: earlier than you think)

📚 Resources mentioned:

👤 Guest: Calvin Gooley
 LinkedIn: https://www.linkedin.com/in/calvingooley/
 Agency: https://www.cicada.co

 🔧 Tools Mentioned: HubSpot, Google Workspace, Raycast

 📚 Talkie.ai Blog: https://talkie.ai/blog/?utm_campaign=spm-podcast-ep-3

Get access to exclusive content and past podcast episodes with the free Talkie Educational Vault:
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What’s standing between groundbreaking healthcare tech and the people who actually need it? Bureaucracy, outdated incentives, and yes—still those faxes.

Angela Presley, Program Manager for Healthcare Accelerators at Dartmouth, joins the show to unpack why it takes 20 years (yes, really) for most innovations to reach clinical practice—and what we can do about it.

We cover:
🧠 Why ‘first do no harm’ makes innovation hard—but necessary
📉 The most frustrating bottleneck for clinicians (spoiler: reimbursement)
📈 One change management tip that actually works
📬 Why practice managers should negotiate smarter with payers
📱 Medtech’s future: miniaturization + meaningful data

Resources mentioned:

👤 Guest: Angela Presley
LinkedIn: https://www.linkedin.com/in/angela-smalley-biomech/

📈 Frameworks & Surveys
The Quadruple Aim

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In this episode, Rafi Salazar (CEO of RehabU Practice Solutions, host of the Better Outcomes Show) joins Jakub to unpack what really scales in healthcare—and it's not just better tech or more SOPs.

We dig into:

🏥 Why promoting top clinicians can backfire (and how to avoid it)
🏥 The 'four Ps' every practice must consider when positioning services
🏥 What’s broken about point solutions and what’s coming next
🏥 Two underrated trends healthcare leaders should prep for now
🏥 How Rafi turned his podcast into a consulting pipeline

Resources mentioned:

👤 Guest: Rafael Salazar
LinkedIn: https://www.linkedin.com/in/rafaelsalazarii/
RehabU Practice Solutions: https://rehabupracticesolutions.com/

🎙️ Podcasts
The Better Outcomes Show: https://betteroutcomes.show
Episode 148 featuring Talkie AI’s Ada Andruszkiewicz: https://rehabupracticesolutions.com/better-outcomes-148/

🏢 Companies & Tools
StrataPT: https://www.stratapt.com
ZOI Capital: https://www.zoicapital.com
FOTO (Focus on Therapeutic Outcomes): https://fotoinc.com

📚 Books
Managing Right for the First Time by David C. Baker
AI Doctor: The Rise of Artificial Intelligence in Healthcare by Dr. Ron Razmi

📈 Frameworks & Surveys
The CARES Measure framework

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