As companies geared up for Black Friday, The Internet Report team shared some best practices for delivering great customer experiences and minimizing downtime during one of the retail industry’s biggest days of the year.

Mike Hicks, Principal Solutions Analyst at ThousandEyes, covered some helpful case studies of Black Fridays that experienced some hiccups and what you can do to guard against similar disruptions.

To learn more, check out the link below:

https://www.thousandeyes.com/blog/internet-report-episode-54-black-friday-2023?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q2_internetreport54_podcast

*Originally aired November 22, 2023.