💬 What do you do when a client says, “You’re a good salesman”… and implies you didn’t deliver? In this candid episode of Scaling Together, Josh & Yesenia unpack the real emotions behind client criticism, bad reviews, and team drama, and how they turn tough moments into better systems and leadership.

From the sting of a harsh comment… to deciding when to refund, when to fire a client, and when to stay silent, this one gets real about running an agency in public.

👉 You’ll hear:

✅ The story behind a brutal client comment, and what changed after

✅ When a refund protects your reputation (and CAC)

✅ How to handle Glassdoor heat without spiraling

✅ The “fire fast for the team” rule when culture rots

✅ Why pausing before replying beats “clap back” energy

✅ The mindset shift: it’s not about ego, it's about service

“If they’re throwing shade from the cheap seats, that’s about them. Seek feedback from people 10 steps ahead.”

Drop a 💬 if you’ve ever had to navigate public criticism or a tough client call. What did you change afterward?

#ScalingTogether #AgencyLife #ClientRetention #Leadership #Entrepreneurship

💼 What happens when your spouse also becomes your business partner? For Ricky & Mary Shockley, it wasn’t a formal decision, it just happened. One kid, a bold niche choice, and suddenly MedSpa Magic Marketing was on its way to seven figures.

From working in the same loft divided by a single wall… to figuring out when it’s okay to talk about business (hint: always ask first), this episode of Scaling Together gets real about the ups and downs of marriage + entrepreneurship.

👉 They share:✅ How niching down in 2022 turned a solo consultancy into a 12-person agency✅ Why being opposites (visionary + integrator) creates both friction and better decisions✅ The simple boundary that saved their relationship: “Are you okay to talk about business right now?”✅ How parenting, team growth, and EOS-lite systems collide in their daily routine

“The truth? We don’t do date nights often enough. Our connection comes from little things, Costco runs, Dunkin’ stops, or watching Netflix after the kids are asleep.” ❤️

Drop a 💬 if you and your partner are navigating business + family life together. What’s your biggest challenge balancing the two?

#EntrepreneurCouples #MarriageAndBusiness #ScalingTogether #PowerCouple #BusinessGrowth

In this Scaling Together episode, Josh and Yesenia break down the exact survey and feedback system they use to improve retention, fix weak spots fast, and keep clients (and team) genuinely happy. You’ll hear how they design questions that lead to action, why NPS alone isn’t enough, and how they turn raw responses into quick, visible changes.

What you’ll learn:

• The survey cadence that reduces churn: onboarding, monthly check-ins, and annual deep dives.

• How to tailor meeting cadence and reporting to each client (not one-size-fits-all).

• Turning “ouch” feedback into wins—fast (“surprise & delight” moments and quick fixes).

• Why NPS is a starting point, not the destination, and the targeted questions to ask instead.

• The tools they use (simple forms + AI) and why they still read every response.

• Event lessons learned: speaker fit, brand alignment, and tiny details (like room temp & allergies) that matter.

• The mindset shift: asking for honest criticism won’t trigger mass cancellations, it builds trust.

Chapters:0:00 Intro & why feedback beats assumptions 2:40 Survey cadence (onboarding / monthly / annual) 6:05 Customizing meetings & reports by client type 9:10 “Surprise & delight” and fast fixes clients notice 12:20 NPS vs. actionable questions (what to ask) 16:00 Tools + AI workflow (and why they still read every reply)19:30 Event & brand alignment lessons 22:15 Handling tough feedback without fear 24:30 Action plan for agency owners (start this week)

💼 What’s it really like to grow an agency while balancing marriage, family, and everything in between? In this episode of the Scaling Together Podcast, Josh and Yesenia pull back the curtain on the wins, struggles, and lessons they’ve learned while building a business (and a life) together.

From dealing with risk-taking spouses and bouncing back from financial setbacks… to keeping the spark alive with small, intentional gestures, nothing’s off limits.

👉 Highlights from this episode:✅ The hidden struggles no one talks about when your spouse is an entrepreneur✅ How they bounced back from losing it all and rebuilt stronger than ever✅ Why criticism and setbacks are opportunities (not roadblocks)✅ The importance of faith, communication, and celebrating little wins✅ Tips for protecting your marriage while growing your agency

“The hardest part? Wondering if we’d ever be able to finish work at 5pm and not have business swirling through our heads all night.” 🌀

Drop a ❤️ if you and your partner are building something together, what’s your biggest challenge balancing business + marriage?

#EntrepreneurCouples #MarriageAndBusiness #ScalingTogether #AgencyLife #PowerCouple

💼 Building a Million-Dollar Agency as a Power Couple: The Danny & Maday Story 🚀

From books in a garbage bag to a $500K MRR agency! Danny & Maday Barrera share how they built Contractor Click together, blending marriage, business, and family into one harmonious journey.

Their secret? Trust, respect, and shared vision—even when they completely disagree! They've mastered the art of work-life integration, not just balance.

"Your wife doesn't owe you anything. Connection is what creates an amazing relationship—and that sets the tone for everything else." - Danny

Love their advice for couples in business? Separate "spouse you" from "business partner you" to keep conflicts in their proper lanes!

The ultimate business lesson: Put God first, spouse second, business third. Everything else falls into place! ✨

#ScalingTogether #EntrepreneurCouple #AgencyLife #WorkLifeIntegration #BusinessSuccess

English Chapters:

00:00 - Introduction to Danny and Maday’s Success Story

01:00 - First Couple Interview on Scaling Together Podcast

01:15 - How They Got Into the Agency Business

04:16 - From Freelancing to Starting Their Agency Together

07:05 - Maddie Quitting Her Teaching Job to Join the Business

10:06 - Building Trust and Foundation in Their Relationship

12:17 - Transitioning from Freelancing to Building a Real Business

16:38 - Handling Disagreements While Working Together

21:10 - Financial Decisions and Investments as a Couple

24:30 - Work-Life Integration vs. Balance

27:31 - Making Family Life Work With a Growing Business

30:36 - Support Systems for Managing House and Children

33:19 - Integrating Their Children into the Business

36:40 - Balancing Romance and Business as a Couple

38:46 - Managing Stress and Family Time

40:00 - Advice for Couples Considering Working Together

43:41 - Conclusion and How to Connect With Danny and Maday

Josh and Yesenia trace the evolution of Seven Figure Agency’s live intensives, from cramming 12 agency owners into a boardroom to hosting 300-plus attendees at top-tier venues.

They unpack:

• The $350 “moon-shot” hotel room that started it all

• Why breakthroughs happen faster face-to-face than on Zoom

• A planning cadence that kicks off the day after each event

• AV nightmares, surprise hotel hiccups, and agile problem-solving

• Their divide-and-conquer system for content, logistics, and experience

• Boundaries that keep their marriage strong during week-long intensives

• Tactical steps for launching your first live gathering without overspending

If you want community-driven events that boost retention, referrals, and revenue, this episode is your playbook.

New episodes drop every Wednesday at 10 AM ET, so subscribe now for weekly insight and execution tactics.

In this episode of Scaling Together, Josh and Yesenia Nelson pull back the curtain on the retention systems that have kept their agency thriving for years. You’ll learn:

• The 48-hour wow window: how a high-touch onboarding box crushes buyer’s remorse.

• Strategic gifting that murders churn (hint: quality over quantity—always).

• Proactive satisfaction tracking—red / yellow / green dashboards, call grading, and monthly-touch scorecards.

• The right way to own mistakes and convert angry clients into lifelong advocates.

• Building a client-success team with the DISC and Kolbe profiles that actually matter.

• Consultative upsells and price-increase frameworks that feel helpful, not pushy.

If you’re serious about keeping clients, scaling revenue, and leading with integrity, hit play now.

Never miss an episode. Subscribe to the Scaling Together podcast on your favorite platform—new episodes drop every Wednesday at 10 AM ET.

Success without stamina is a hollow win. In this candid conversation, Josh and Yesenia reveal how reclaiming their health multiplied their energy, focus, and profits.

Tune in to learn:
• Why “your health is your wealth” is the ultimate ROI driver for entrepreneurs.
• The exact macro based meal plan and five meals a day framework that keep them fueled and lean (French toast stays on the menu).
• How Yesenia jumped from zero workouts to six Pilates sessions a week, and how Josh found his groove with band based strength training.
• How a fit culture lifts an entire team’s productivity, profitability, and morale.

If you are building a seven figure business but feel flat, foggy, or fatigued, this episode is your playbook for turning health into a competitive edge. Hit play, take notes, and start scaling with strength.

New episodes drop every Wednesday at 10 am ET. Subscribe and leave a review to fuel more high performance episodes of The Scaling Together Podcast.

Running a growing business means hiring, but how do you build a strong team without losing control, trust, or your sanity? In this episode, Josh and Yesenia share their full hiring playbook.

You'll learn how they define roles, choose the right people, handle onboarding, and lead with values at the core.

They also talk through tough decisions, lessons learned, and how they stay aligned while leading the company together.

This is your blueprint for building a team that actually works.

Running a business as a couple is challenging enough. Add parenting to the mix, and the balance becomes even more critical. In this episode of Scaling Together, we share how we’ve learned to grow a company while staying fully present with our kids.

We talk about setting boundaries around work hours, making family decisions as a team, and how parenting has shaped the way we lead. We also dive into how homeschooling, hiring a house manager, and choosing intentional routines have improved our family dynamic and business operations.

You’ll hear how we’ve modeled work-life balance for our kids, navigated seasons of newborn chaos, and made bold lifestyle changes to protect what matters most.

Whether you're in the thick of building or recalibrating your priorities, this episode will give you practical insight into building a business that supports your life — not one that consumes it.

New episodes release every Wednesday at 10 AM ET.