Most companies don't fail because of bad technology—they fail because they're using the wrong technology, the wrong way.

In this episode of the Level Up Claims Podcast, host Parker Logan sits down with technology strategist and RB Consulting founder Rob Broadhead to break down what's really holding businesses back. With over 30 years of experience, Rob has seen firsthand how "simple" tech projects spiral into expensive bottlenecks—and how the right systems can unlock serious growth.

Highlights:

Why most tech projects fail (and how to avoid becoming one)

The hidden danger of "scaling chaos" in growing claims businesses

Build vs. buy: how to make the right call on software solutions

The real reason your systems feel disconnected—and how to fix it

Why faster isn't always better when it comes to automation

How AI can improve claims accuracy (and where it can get you in trouble)

The importance of fallback systems when tech inevitably breaks

Red flags that signal your business needs a tech overhaul

How small teams can compete with big tech using smarter systems

Why great vendors should challenge your decisions—not just sell to you

Episode Resources:

· Connect with Rob Broadhead

· https://rb-sns.com/

· https://www.linkedin.com/in/robbroadhead/

· Connect with Galen M. Hair

· https://insuranceclaimhq.com

· [email protected]

· https://levelupclaim.com/