Is your training budget the first line item you cut when times get tough? In this episode, we reveal why that decision might be costing you nearly $626,500 a year in hidden turnover costs.

Join us for a deep dive into the measurable ROI of hospitality training. We move beyond the "fuzzy" benefits of soft skills to analyze hard data, proving that well-designed training programs don't just prevent mistakes—they generate returns of 200% to 500%.

Whether you are an independent hotelier or a GM, you will learn how to transition your training strategy from "defense" (avoiding lawsuits and turnover) to "offense" (generating efficiency and revenue).

In this episode, you will discover:

• The Math of Turnover: Why replacing a single manager costs $50,000 and how "modest" turnover rates can bleed over half a million dollars annually.
• Legal "Defense" Strategy: The critical lessons from Miller v. Walmart and why your training documentation is your best protection against negligent hiring lawsuits.
• Case Study - The 37% ROI: How addressing a language barrier with ESL courses led to a massive productivity boost for groundskeepers.
• Operational Efficiency: How a simple "supply cart" training program saved 240 hours of labor in just one month.
• Why Training Fails: The danger of skipping the "Design" phase and why the T.R.A.I.N. methodology (Teach, Repeat, Ask, Imitate, Know) is essential for adult learners.

Featured Concepts:

• ADDIE Model Implementation
• Risk Management & Legal Liability 
• Calculating "Net Program Benefits" 
• The "Virtuous Cycle" of Staff Satisfaction 

Listen now to stop the "silent killer" of your margins and turn your staff development into your hotel's strongest asset.

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Schulering: Evolving Hospitality through Learning.

Is Training an Expense or an Investment? The Real Cost of Turnover with Yamel Henriksen (AHLEI)

Do you know how much it truly costs when an employee leaves your hotel?

Many hoteliers see training as a "nice-to-have" expense. But when you look at the numbers, the cost of not training is far higher. In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio Schuler sits down with Yamel Henriksen, Area Manager for Europe, Africa, and the Middle East at the American Hotel & Lodging Educational Institute (AHLEI).

With over 70 years of history, AHLEI is the global leader in hospitality certification, helping professionals from frontline staff to general managers build successful careers. Yamel shares her inspiring journey from organizing events as a student to leading education across three continents, and explains why training is not just about business—it is a moral choice.

In this episode, we uncover:

• The Shocking Cost of Turnover: Why replacing a single manager can cost up to €10,000 in recruitment fees alone—plus months of lost productivity.
• Return on "Individual": Why the best investment isn't just in your property, but in the people who bring it to life.
• Simple Steps for Independent Hotels: You don't need a big budget. Learn how to build a learning culture with just 10 minutes a day and simple public recognition.
• The Future of Learning: How Artificial Intelligence (AI) will help us identify skill gaps and personalize training, allowing humans to focus on what matters most: empathy and service.

Whether you manage a small boutique hotel or a large corporate team, this conversation will change how you think about your staff. As Yamel says, "It is always cheaper to prepare the people you already have than to pay to repair the damage of losing them".

Tune in to learn how to turn your hotel into a place where talent wants to stay.

Resources Mentioned:

• Guest: Yamel Henriksen – Connect on LinkedIn
• Organization: American Hotel & Lodging Educational Institute (AHLEI) – Visit Website
• Host: Mauricio Schuler | Schulering

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Schulering: Evolving Hospitality through Learning.

If you are a leader in hospitality, you aren’t just running a business, you are fighting a "brutal war against attrition". With industry turnover rates hitting a staggering 85% in the U.S. , the cynical question every owner asks is unavoidable: Why pour time and money into training employees who will just leave in seven months? 

In this AI deep dive into our Research and Article for the podcast with Florian Horn, we dismantle the "Training Paradox" and reveal why the old way of hiring and training is actually a financial drain. We break down the true cost of losing a single employee—over $5,800 conservatively —and introduce a new, adaptive battle plan for building a "High Fidelity Workforce".

In this episode, you will learn:

• The "Training Paradox": Why the risk of turnover forces managers to do the bare minimum, creating a self-fulfilling prophecy of underprepared staff.
• The "Attitude First" Filter: Why you can teach a POS system but can’t teach empathy—and how to spot the "service DNA" in a 15-minute interview.
• The Retention Ramp: How to use simple SMS preboarding to win loyalty before Day One.
• The 90% Rule: Why peer-to-peer "buddy systems" transfer tacit knowledge 90% more effectively than any manual.
• Gamification & VR: How big players like Hilton are using Virtual Reality to boost empathy by 94% without the awkward roleplay.

Stop being the "grim reaper" of hospitality who only appears when things go wrong. Tune in to discover the framework that turns training from a cost center into your best retention tool.

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Schulering: Evolving Hospitality through Learning.

Are you struggling to fill hospitality jobs or keep your team motivated? 

With industry turnover rates hitting 72%, the old ways of hiring and training are broken. In this episode, we sit down with Florian Horn, Managing Director of Manifesto Market, to unpack a revolutionary approach to HR that is turning "dead zones" into vibrant cultural hubs in Prague and Berlin.   

Florian shares his "Blue Ocean" strategy for hospitality training: stop hunting for experience and start hiring for attitude. From the critical psychology of "Day One" (and avoiding the dreaded "shit show" of bad onboarding) to his unique "Jedi & Padawan" peer-mentorship model, this episode is a masterclass in building teams that stay.   

In this episode, you will learn:

• The "Hire for Attitude" Strategy: Why technical experience can sometimes be "baggage" and how to spot the right personality for your brand.   
• The "Jedi" Training Model: How to empower your staff to train their future peers, creating immediate trust and accountability.   
• Fixing "Day One": Why the first 24 hours determine if a new hire stays or leaves, and how to treat it like "meeting the in-laws."   
• Managing Gen Z: How to navigate the new "guardrails" of the younger workforce and why respecting their boundaries is a retention superpower.   
• The "Chirpy" Manager: Why emotional contagion matters and how a leader's mood dictates the guest experience.   

About Our Guest: Florian Horn is the Managing Director at Manifesto Market, a hospitality brand known for transforming neglected urban spaces into cashless, renewable-powered food hubs. With over 18 years of experience—including 11 years at Hard Rock Cafe and roles at Michelin-starred Le Gavroche—Florian is an expert in scaling operations and building high-performance teams across borders.   

About Manifesto Market: Manifesto is "Europe's largest food hub" concept, blending 20+ restaurants, culture, and technology into a sustainable ecosystem. Their locations in Prague and Berlin are famous for their "good vibes," "urban oasis" atmosphere, and innovative reversible design.   

#HospitalityTraining #HospitalityJobs #ManifestoMarket #HRStrategy #RestaurantManagement #FlorianHorn #EmployeeRetention #GenZWorkforce #HospitalityLeadership

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Schulering: Evolving Hospitality through Learning.

Are Gen Z workers truly "disloyal," or is there a bigger story? The data is clear: the average Gen Z employee stays in their first few jobs for just 1.1 years. This isn't job-hopping; it's "growth hunting".

In this crucial episode, we dive past the stereotypes and analyze the data to understand the fundamental shift happening in the workforce. You'll learn:

• The Mobility Shift: How Gen Z's average job tenure compares to Millennials (1.8 years) and older generations.
• The Missing Rungs: Why the nearly 30% drop in traditional entry-level jobs since 2024 is forcing young talent to hunt for growth outside their companies.
• Non-Negotiable Priorities: Why work-life balance ranks as Gen Z's single biggest motivator—even higher than salary—and what they are really looking for in a role.
• The Great Email Paradox: Discover why email is Gen Z's favorite work tool, yet a major source of stress for over half of them (and how the anxiety of "unwritten rules" leads to avoidance).
• The New Playbook: Learn how to fundamentally shift your approach by moving from a boring "list of tasks" to a compelling "mission". We reveal four actionable steps to build an organization where Gen Z not only stays but thrives.

It's time to stop asking, "How do we retain Gen Z?" and start asking, "How do we build an organization so full of opportunity and support that they would never want to leave?".

Featured in this episode: Insights from a global study by Randstat , the Zero Bounds Report , and Clinical Psychologist Dr. Catherine Woodhull.

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Schulering: Evolving Hospitality through Learning.

Lazy. Entitled. Overly demanding. Purpose-driven activists. 

The stereotypes used to describe Generation Z in the workplace are as common as they are contradictory. We hear that they live on TikTok and hate formal communication, yet they’re also leading the charge for social change from their cubicles.

But what if these labels miss the point entirely? Recent data from multiple global reports paint a picture of a pragmatic, ambitious, and often misunderstood generation navigating a workforce that simply wasn't built for them. Their behaviors aren't flaws; they are rational adaptations to a volatile economic and professional landscape. It’s time to move beyond the myths and uncover the surprising realities of what Gen Z truly wants and needs from their careers.

This is Schulering's first AI podcast. 

A research and conversation by Schulering, a presentation by AI.

Watch the original episode here:

https://www.schulering.com/blog/from-boring-jobs-to-missions-how-to-motivate-gen-z-in-hotels

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Schulering: Evolving Hospitality through Learning.

Gen Z in Hospitality: What Hotels Must Change to Survive

Are hotels still built for a generation that’s already left the chat?

In this eye-opening conversation, hospitality educator Mauricio Schüler talks with Benoît Vancauwenberghe, a marketing strategist and generational expert who has spent 20 years helping global brands understand youth culture. Together, they unpack why Gen Z looks at work—and travel—so differently, and why most hotel structures, hierarchies, and training models feel like they’re stuck in the ’90s.

Expect bold truths, practical takeaways, and a few uncomfortable questions every hotel leader should be asking right now.

You’ll learn:

• Why Gen Z no longer believes in “career ladders” and what they want instead
• How one Belgian hotel group gave young employees a real voice in redesigning guest experiences
• Why turning job descriptions into missions can transform motivation
• The hidden reason traditional onboarding fails with today’s workforce

If you’re serious about attracting the next generation of guests and employees, this episode will challenge how you lead, train, and communicate inside your hotel.

🎙️ Listen now and start rethinking hospitality before Gen Z checks out for good.

-----------

Connect with Benoit:

https://www.linkedin.com/in/benoitvancauwenberghe/

https://www.20something.be/

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Schulering: Evolving Hospitality through Learning.

🎙 Negotiation Skills Every Hotelier Should Know

What if the key to better hotel partnerships, stronger leadership, and happier teams wasn’t about lowering your rates, but about learning how to negotiate with confidence?

In this episode, we sit down with Tatjana Kniazeva, a hospitality negotiator and regional manager who has spent over 20 years working with hotels across 12 countries. From leading complex B2B negotiations to coaching professionals on communication and empathy, Tatjana shares how negotiation can transform not only your business outcomes but also your relationships at work.

Together we explore the human side of negotiation:

•  why listening matters more than speaking, 
• how empathy builds trust faster than discounts, and 
• how cultural intelligence can turn misunderstandings into opportunities.

Tatjana also opens up about her own journey: from burnout and self-doubt to rediscovering balance and purpose. Her story reminds every hotel leader that success in hospitality starts with understanding people — including yourself.

Whether you manage a boutique hotel or lead a growing hospitality group, you’ll walk away with practical insights you can apply right away: how to prepare for a deal, handle objections without fear, and build long-term partnerships that benefit everyone involved. 

This conversation goes beyond contracts — it’s about building confidence, respect, and leadership through meaningful communication.

✨ Connect with Tatjana Kniazeva:
LinkedIn: https://www.linkedin.com/in/tatjana-kniazeva/
Website: https://key2success.biz/

💡 Follow Schulering HUB Podcast
If you enjoyed this episode, please follow, rate, and share it with your colleagues — it would mean the world to me. 

You can also find more episodes and free hotel training resources at www.schulering.com

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What if the secret to becoming the #1 luxury hotel in America wasn’t location, design, or money… but something far more human? 🌊✨

In this episode, I sit down with Jeff Giasson, General Manager of Acqualina Resort in Miami — the only hotel in the U.S. to earn Forbes Five Stars for both hotel and spa, AAA Five Diamonds, and #1 ranking by U.S. News & World Report.

Jeff has done it all: bellman, laundry, housekeeping, night audit — and today he leads a team that delivers unforgettable five-star experiences. But how did he get there? And what can independent hoteliers learn from the way Acqualina hires, trains, and inspires its people?

👉 Here’s a taste of what you’ll discover:

• Why hiring for heart and attitude beats experience every time.
• How a simple but powerful hotel onboarding checklist can make or break employee success.
• The strategies Acqualina uses to reduce hotel staff turnover in an industry famous for burnout.
• Practical leadership tips for hotel managers to inspire loyalty and elevate guest service.
• How culture, training, and curiosity create the foundation for hotel staff training excellence.

💡 Whether you run a boutique hotel, a resort, or you’re just passionate about hospitality, this conversation will show you the building blocks of a team that performs and stays.

Don’t just watch this episode. Learn the secrets that can transform your hotel — before your competitors do.

Want to join the Acqualina Resort team?

https://www.acqualinaresort.com/careers

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Schulering: Evolving Hospitality through Learning.

Can emotional connection beat price and convenience? In this episode, Guestcentric CEO Pedro Colaco shares a simple playbook for turning hotel staff training and hospitality leadership into unforgettable hotel guest experiences—and more direct bookings. Pedro explains why “your website and booking engine are one digital lobby,” how a two-question pre-arrival workflow personalizes stays at scale, and where leaders must own the guest story end-to-end. 88% of travelers say brand emotional connection matters for returning—let’s make it real, not fluffy. 

What you’ll learn

• How leadership, not tools, is the #1 bottleneck to guest connection—and how to fix it with on-property presence and digital fluency. 
• The “two-question” pre-arrival tactic that creates meaningful moments (and how to operationalize it). 
• “Intent-aware” booking flows: tailoring add-ons by party type, season, and purpose (think babysitting in family trips, river cruises in summer). 
• The unified digital lobby: craft cinematic copy and imagery that sell feelings—not features. 
• 3 quick wins for independents in 7 days: upgrade emotional copy, launch the pre-arrival prompt, and design in-stay touchpoints that show “we’ve got you.” 
• AI & the road ahead: “websites for humans” vs “websites for agents,” and why small brands can still win.

About our guest
Pedro Colaco is the CEO of Guestcentric, partnering with thousands of hotels to improve guest experience and direct revenue. He’s a champion of behavior-driven design, A/B testing, and intent-aware booking journeys. 

Why this matters for your hotel
If you lead hotel staff training, run hospitality leadership programs, or own the hotel guest experience, this episode gives you a blueprint to turn emotion into measurable outcomes: higher direct-booking share, better review sentiment on “welcome/staff,” and more referrals. (We built the SEO around: hotel staff training, hospitality leadership, hotel guest experience.)

Subscribe for more
If you’re an independent hotel, GM, or L&D lead, hit subscribe for weekly playbooks on training, onboarding, leadership, and guest experience.

#HotelStaffTraining #HospitalityLeadership #HotelGuestExperience #HotelMarketing #DirectBookings #GuestExperience #BookingEngine

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Schulering: Evolving Hospitality through Learning.