In today’s show we spoke to John Carpenter, an Executive recruiter, director of Snelling Hospitality, with over 20 years of history serving the industry in the USA. In Carpenter’s words: “an authentic, creative hospitality recruiting firm”.

We spoke about the biggest challenge hospitality is facing now worldwide: the STAFF SHORTAGE. He told us that the hiring process is only one piece of the puzzle that hospitality leaders must understand, adding that the retention strategies and company culture are equally important.

John’s experience in the field is fantastic, recruiting from managers all the way to VP and CEOs. He explained how Snelling Hospitality helps the hoteliers to build the right strategy and to retain talent.

But his big advice is: “it all starts on DAY ONE”. What does it mean? Listen to our chat.Of course he played our Back to the Future game.

For John, hospitality is made of human contact, and that should not be changed.Is he right?Connect with John CarpenterSnelling Hospitality 

If you like the show, share this episode with your collaborators. Schulering Hub is a hospitality professional platform connecting the industry through learning. Join our community on LinkedIn.

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Schulering: Evolving Hospitality through Learning.

Summary

In this conversation, Mauricio Schuler and Daniel Doppler discuss the significance of structured data in the hospitality industry, emphasizing its role in enhancing customer experience and driving bookings. 

He shares insights from his journey in creating QuickText, an AI solution for hotels, and explains how accurate data management can influence search engine rankings and customer decisions. The discussion also touches on the misconceptions hoteliers have about data, the necessity of a Chief Knowledge Officer, and the future of AI in hospitality.

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Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub Talking Hospitality podcast, host Mauricio Schuler speaks with Bill Muench, a hospitality consultant with a rich background in hotel operations. 

They discuss the value of hiring consultants in the hospitality industry, the journey of Bill from a bellman to a consultant, and the importance of expertise and relationships in providing effective consulting services. 

Bill shares insights on how to identify a good consultant, the fears hoteliers may have about hiring consultants, and the process of working with them to ensure transparency and accountability. In this conversation, Bill Muench from AG Hospitality discusses the importance of hands-on consulting in the hospitality industry, addressing the challenges of change resistance among staff, and the necessity of measuring ROI from consulting services.

He emphasizes the transformative potential of AI in hospitality while advocating for the preservation of the human element in guest experiences. The discussion also touches on the evolving landscape of short-term rentals and the need for traditional hospitality to adapt to new technologies and market demands.

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Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio Schuler discusses the pressing issue of talent retention in the hospitality industry with Szilvia Olah, an expert in employee experience design. 

They explore the importance of creating a positive workplace environment, mapping employee experiences, and utilizing data-driven strategies to improve HR practices. 

Szilvia emphasizes the need for hoteliers to focus on employee feedback, personalize experiences, and adapt to the changing workforce dynamics. 

The conversation highlights actionable steps for independent hoteliers to enhance employee satisfaction and retention.

Takeaways

70% of hoteliers face recruitment challenges.

• Investing in employee retention is crucial.
• Employee experience design maps out every touchpoint.
• The workplace environment is incompatible with today's workforce.
• Focus on fixing the work environment, not just individuals.
• Data is essential for understanding employee needs.
• Exit processes should include feedback from departing employees.
• Personalization is key in employee experiences.
• Hoteliers need to identify different talent pools.
• Start small and structure improvements step by step.

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Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub Talking Hospitality podcast, Mauricio and Carina Stegmayer discuss the challenges faced by hoteliers in managing room inventory and maximizing guest satisfaction. 

Carina shares her extensive experience in the hospitality industry and introduces her company, GauVendi, which aims to revolutionize how hotels manage and sell their inventory. 

The conversation covers the evolution of room categories, the impact of simplification on hotel operations, and the importance of personalization in enhancing the guest experience. 

They also explore the role of OTAs and the future of technology in hospitality, emphasizing the need for independent hotels to embrace new strategies for success.

Listen to it now and learn something new with Schulering today.

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Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub Talking Hospitality Podcast, Mauricio Schüler and Mary Mattson-Quagliana delve into the concept of infusing a soul into hotel brands. They explore Mary's journey into hospitality, her experiences with Rosewood Hotels, and the importance of creating a strong brand culture that resonates with both employees and guests. 

The conversation emphasizes the need for hoteliers to align their values with their brand promise, the significance of training in embedding these values, and the role of leadership in fostering a positive culture within the hospitality industry. 

In this conversation, Mary Mattson-Quagliana and Mauricio Schüler discuss:

•  the importance of engaging employees through collaborative training, 
• measuring success in hospitality, 
• avoiding common pitfalls in brand implementation. 

They emphasize the need for independent hotels to establish their own standards that reflect their unique brand values, and the significance of taking the time to build these values effectively. 

The discussion also highlights the changing expectations of Gen Z travelers and the importance of adapting to their preferences for meaningful experiences.

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Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub Talking Hospitality Podcast, Mauricio Schüler and Matthieu Mioche discuss the challenges independent hotels face in recruiting talent.

Matthieu shares his journey from chef to recruitment expert and highlights the importance of purpose and employee experience in attracting and retaining talent. They explore the current talent shortage in the hospitality industry, the significance of creating a positive work environment, and strategies for independent hotels to improve their recruitment processes. 

In this conversation, Matthieu Mioche discusses the critical aspects of employee induction, the challenges of understaffing in the hospitality industry, and the importance of creating a welcoming environment for new hires. 

He emphasizes the need for strong employer branding and the role of recruitment agencies in attracting talent. The discussion also touches on emerging trends in hospitality recruitment, including the significance of emotional intelligence and lifelong learning for future talent.

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Schulering: Evolving Hospitality through Learning.

In this episode of the Schulering Hub podcast, Mauricio Schüler and startup founder Alecia Maximo dive into the transformative potential of AI in the hospitality industry. 

Alecia shares her journey from working in hotels and airlines to founding MaxiAI, a startup focused on AI-driven solutions for enhancing customer experiences. 

They discuss how AI can complement human interaction, personalize guest experiences, and streamline operations while emphasizing the importance of data privacy and compliance.

The conversation also explores the future of hospitality with AI, the need for interpersonal skills, and the role of AI in staff training and education.

Play it now and learn something new with Schulering today.

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Schulering: Evolving Hospitality through Learning.

“Is Your Hotel’s Food & Beverage Department Holding You Back?” 

Imagine this: soaring costs, a labor shortage, and guest expectations at an all-time high… meanwhile, in the heart of your hotel, your food and beverage operations are falling behind. 😬

➡️ What if you could turn your F&B department into a profitable powerhouse?
➡️ What if you could use tech to uncover hidden savings, track real-time recipe costs, and drive efficiency—all without the headaches?

In this latest episode of The Schulering Hub podcast, I sit down with Bill Green from Reeco, who reveals the game-changing ways AI is revolutionizing F&B. Bill shares how even the smallest hotels can use technology to slash expenses, tackle labor challenges, and get ahead of rising food costs.

🚨 Listen now to discover:

• How a few clicks can save hours on back-end work (goodbye, pen and paper 📉)
• Tips to free your staff to focus on guests, not spreadsheets 🧑‍🍳
• And why ignoring this shift could mean getting left behind…

Click here to hear the full story! 👇

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Schulering: Evolving Hospitality through Learning.

Do you believe hotel TV is dead? 

Better to reshape your thinking.

On today’s episode, Mauricio Schuler welcomes Rachelle Peterson

a B2B media expert, discussing the challenges and opportunities in providing hotel TV content,

highlighting the shift from video-on-demand to app-based live TV and streaming,

and emphasizing the importance of understanding guest profiles and brand standards for optimal guest experience and potential revenue generation. 

If your hotel room displays 50 channels that nobody talks about, you should listen to this podcast,

And learn how you can lift your content game, and offer the home away from home that you all promise. 

In the end, Rachelle even talked about live streaming sports. Would it be possible to offer it to your guest?

Switch it on now and let us know what you think.

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Schulering: Evolving Hospitality through Learning.