Science of CX

In this episode of #ScienceofCX, Steve and Angela caught up with the very busy Jeanne Bliss of Customer Bliss and had a wonderful conversation about her views on Customer Experience. Jeanne is known as the Godmother of CX, so it was fitting to dig deep into her thoughts and expertise in this knowledge-filled episode.

Link to Amazon for Jeanne's Books:

Chief Customer Officer

Chief Customer Officer 2.0

Would you Do That to Your Mother

I love You More Than my Dog

Jeanne's Twitter

In this episode, #StevePappas sits down with @PhilBurrows of .@Verizon and talks about how he leads the Customer Experience effort within the company's new 5G Product Line.

In this episode of Science of CX, Steve and Angela speak to Mike Rosa, owner of Anabolic Aliens an online Fitness Empire. Mike discloses many of the tools and techniques he used from Social media to a massive youtube channel to build his company, app called Exerprise and line of products.

For More Info:

Mike's Instagram Anabolic Aliens

Mike's Twitter Anabolic Aliens

Mike's Email: [email protected]

Steve sits down with Kash Kompella, CEO of RPA.ai, advising some of the biggest companies around the world in AI, Investments and M&A Advisor and author of Practical Artificial Intelligence. Our conversation covered many aspects of AI and CX that can help each listener today.

For more info:

http://amazon.com/author/kashyap

https://twitter.com/kashyapkompella?lang=en

https://twitter.com/rpa2ai

Have you ever thought about the personal touch we have lost in communicating with our clients and suppliers? In the future, let's take a lesson from the past and really "WOW" our customers, by using a Handrwrytten note instead of an email. Steve sits down with David Wachs, Handwrytten's Founder and CEO to discuss how his subscribers can make their customers and suppliers feel very special. Try the service out.

For more info:

Twitter: @davidbwachs

https://www.facebook.com/handwrytten

https://twitter.com/handwrytten (@handwrytten)

https://www.linkedin.com/company/handwrytten/

https://www.instagram.com/handwryttennotes/

Steve and Angela sit down with Tom Shapiro, CEO of Stratabeat and Author of 'Rethink Your Marketing', to discuss the qualities of the most winning companies today. The Biggest, the Boldest and the most Decisive Companies have the most wins! Listen in to the conversation and grab the golden nuggets Tom shares.

Tom Shapiro

In this episode, Steve uncovers a little known secret weapon to include in your CX arsenal. Ivor Plecas of Kingdom Noel dive into aspects of the Customer Journey many have overlooked. We discuss the sociological aspects of influences and behavior. Listen in to learn more.

In this episode, Steve talks to Nir Bashan, Author of Creator Mindset, about how to add a more creative dimension into every moment of the customer journey. He describes why we need to think more creatively more today than ever before.

In this episode, Steve and Jordan break down how you can use improv techniques and training exercises to create better employee and customer experiences. Try the "Yes And" Game with your team and see some great results today.

In this episode, Steve discusses with Nate the value, the ROI, the motivators and gaming experiences.