In this episode, we learn from Scott Johnson of impeccable skills in creating a scalable business that is consistent from leadership, to sales, to customer.

Show Notes:

• How to take what you know from book learning and create greater knowledge with real life learning [03:42]
• Two principles to keep you from losing control as your company begins to scale [06:32]
• The importance of having a point of view of the world and being able to articulate why you're doing what you're doing [06:59]
• Enhancing company identity by hiring within your company values [07:17]
• Using company values to inspire customer satisfaction [12:59]
• Realizing the strategic role that HR leaders can have in their organizations and allowing them to take hold of their company's shape [14:45]
• Strategic action being lead by HR [18:00]
• Using people analytics to describe the emotional health of an organization [20:10]
• Overcoming the status quo with "the three b's" [21:17]

References:

• The 4-Hour Work Week by Timothy Ferriss
• Forbes