What You’ll Learn

Data-Driven Decisions: How to transform raw data into actionable insights for customer success.

Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions.

Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals.

Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs.

Customer-Centric Leadership: Building trust and collaboration through meaningful partnerships.

Highlights

[00:00:23] – Scott Marshall reflects on a career rooted in customer-centricity and operational excellence.

[00:05:45] – Prologis’ approach to deploying $100M weekly and staying agile amidst global scale.

[00:11:45] – The transformative power of data aggregation and AI in understanding customer needs.

[00:16:30] – The 4% real estate decision that influences 50% of customer operational costs.

[00:22:15] – Preparing for drone deliveries: what logistics leaders should anticipate.

Quotes

[00:00:00] “The more data I can get from these interactions and then use AI… I can paint a picture of what’s next.” – Scott Marshall

[00:05:45] “We deploy $100M of capital every Monday. Staying agile and customer-focused is key.” – Harshida Acharya

[00:08:30] “If you take care of your team, they’re going to take care of your customers.” – Scott Marshall

[00:17:15] “We aim to add columns to the spreadsheet that our competitors simply can’t match.” – Scott Marshall

About the Guest

Scott Marshall serves as the Chief Customer Officer at Prologis, the world’s largest developer of logistics real estate. With a career spanning private development, institutional leadership, and service-side experience, Scott brings unparalleled expertise in integrating customer intelligence with innovative logistics solutions.

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