Actions to take in your eCommerce business right now in the wake of COVID-19   1. Stay safe - life is more important than anything else 2. Assess your supply chain and delivery partners
 3. Governments will want eCommerce to function
 4. Write to your customers immediately
 5. Organise remote working
 6. Communicate with your 3PL partners
 7. Ensure your Warehouse staff are safe
 8. Reach out to all service providers, see if you can secure any payment holidays
 9. It is not business as usual and so be empathetic in all of your communications, social media, email, etc
 10. Stay abreast on grants, loans and support from the government
 11. Facebook business grants


Coronavirus crisis has afforded brands a rare opportunity to show their human side—but in giving out freebies, they risk looking opportunistic. 

 

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Daily Pulse - Klaviyo 
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 Calling all eCommerce Marketers and Founders, Klaviyo have put together this daily survey to assess the impact of COVID-19 on the industry. Please fill it out here, it will take only 2-minutes. Results will be emailed to you daily So go ahead and support it by completing the form: 2xecommerce.com/covid ----------- SPONSORS: This episode is brought to you by: Klaviyo  This episode is brought to you by Klaviyo – a growth marketing platform that powers over 25,000 online businesses. Direct-to-Consumer brands like ColourPop, Huckberry, and Custom Ink rely on Klaviyo.
Klaviyo helps you own customer experience and grow high-value customer relationships right from a shopper’s first impression through to each subsequent purchase, Klaviyo understands every single customer interaction and empowers brands to create more personalized marketing moments. Find out more on klaviyo.com/2x.   Rewind This episode is brought to you by Rewind.
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