Episode 219: Ray Otero tells us what it's like managing customer experience at Microsoft.

⏱️ Timestamps:

00:00:00 - Intro

00:01:36 - Embracing a growth mindset

00:01:48 - Rethinking customer experience

00:02:57 - CoPilot’s rise and cultural moment

00:03:50 - AI as an internal power tool

00:05:32 - Global CX with a product-agnostic view

00:07:24 - Turning insights into action

00:08:28 - Boosting response rates

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Ray Otero:

Ray's LinkedIn: https://www.linkedin.com/in/rayotero

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