This episode is the culmination of the various topics that we've talked about throughout these podcasts, which ultimately leads to a workplace that's more human and more open. When we make it okay for people to surface problems or concerns, then we make it an environment for them to engage with and work through problems or issues that they may have. The greater the psychological safety, the greater the trust. Ken and Seth talk about the norms and expectations that we can create in a team or an organization that allows us to use difficult conversations to become better. Find out more at https://www.itsnotpersonal.net/ or at https://sethrigoletti.com/