In this podcast episode, we review five major features and what you need to configure, set up, or adjusted in Sugar Serve to take advantage of the benefits they offer your end-users. We also are announcing a giveaway in this episode. Listen to find out how you can win a free SugarU class.

Below are links mentioned in this podcast episode that you might want to reference for more information.

Sugar Serve Best Practice Giveaway Submission: https://forms.gle/YNRoNPtFRQVbARRH9

Console Management (Admin Guide): https://support.sugarcrm.com/Documentation/Sugar_Versions/11.1/Serve/Administration_Guide/Console_Management/

Amazon Web Services (Admin Guide): https://support.sugarcrm.com/Documentation/Sugar_Versions/11.1/Serve/Administration_Guide/Amazon_Web_Services/

Get Started with Amazon Connect (AWS): https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-get-started.html

SugarPredict for Serve User Guide: https://support.sugarcrm.com/Documentation/SugarCloud_Services/SugarPredict/SugarPredict_User_Guide_for_Sugar_Serve/

Creating a Business Center Administrator: https://support.sugarcrm.com/Documentation/Sugar_Versions/11.1/Serve/Administration_Guide/Business_Center_Management/#Creating_a_Business_Center_Administrator

Steps to Complete the Case Follow-up Date Management v2: https://support.sugarcrm.com/Knowledge_Base/SugarBPM/Process_Definition_Setup_Case_Follow-Up_Date_Management/#Steps_to_Complete

Process Business Rules (Admin Guide): https://support.sugarcrm.com/Documentation/Sugar_Versions/11.1/Serve/Administration_Guide/SugarBPM/Process_Business_Rules/