The difference between waiting for someone to finish speaking and actually listening to what they're saying. When we listen to someone, really listen to them, we give them our whole presence, which can not only build trust, but also help solve relationship conflict.

Ken and Seth discuss the value of listening with the intent to understand rather than to be understood. How listening can broaden our understanding of a problem and open us up to diverse solutions. Open your heart and your mind. More information at itsnotpersonal.net or sethrigoletti.com