Ready to make AI work for your legal team? In this episode, Navin Mahavijiyan unpacks the magic (and the challenges) of implementing and maintaining legal chatbots that are not just functional—but truly aligned with your team’s culture and tone.

Continuing our Legal Operations series, Navin joins Olga Mack to share actionable insights on designing chatbots that help, not hinder. From the first step of chatbot implementation to scaling and ongoing maintenance, Navin gives you the roadmap for making AI a trusted ally in your legal ops toolbox.

In this episode, you’ll learn:

• The real first step to chatbot implementation (spoiler: it’s not technical!)

• Why bot maintenance is critical for long-term success

• How to humanize bots to fit your team’s unique language and values

• How to use real-world scenarios to train your bot for greater impact

• Why chatbots can amplify your team’s work, not replace it

If you're ready to dive into the world of legal chatbots, this episode offers everything you need—from initial setup to keeping your bot aligned with your evolving needs.