In this episode host Callum McKeefery talks to Joe Vancena, CEO & Co-Founder at Status, the company driving retention through signed-in accounts.

They discuss:

• What happens in eCommerce when people are signed in?
• How customer accounts can solve some of the big picture problems brands are facing with personalization, retention and the loss of data and consumer privacy.
• How returns are a very vital moment in your relationship with your customer and how should address them differently.
• The pros and cons of being bootstrapped versus funded.

Callum McKeefery:
LinkedIn
Twitter

Joe Vancena
LinkedIn

Show notes:
Status
Shopify
Loop Returns
Zendesk
Gorgias
Klaviyo
Attentive
Rollo


Books:
From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue by Aaron Ross and Jason Limkin

As a Man Thinketh by James Allen

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