During the height of the first wave of the pandemic Field Service News hosted a series of live streams to help support the global field service sector. One of the most prominent of those streams features Jan van Veen, founder, MoreMomentum who offered some detailed insight into how many of the field service organisations within his community were adapting to the crisis. Now as we face a second series of lockdowns across Europe and beyond, we revisit that conversation as that insight remains as critical as ever...